Missed Appointments

PracticeQ allows you to keep track of client no-shows by marking those appointments as "Missed".

Mark an Appointment as "Missed"

1. Click Bookings and open the appointment dialog.
2. Click More → Mark as Missed.
3. Click Close.

Note: You can track missed appointments in your reports, appointment analytics and exports.

When you mark an appointment as missed, there will be no automatic charge (if you have that enabled). You may still charge the client manually as needed.

Send an Email When an Appointment Is Missed

PracticeQ allows you to create a default email template to send to the client when the appointment is marked as missed. To create the Missed Appointment Email Template, follow the steps below:

1. Click Bookings → Booking Settings. 
2. Select the Messages tab.
3. Click Add Email and choose Customize the Appointment Missed email template.
4. Enter a name for the email template, and select which services, locations and practitioners this email will apply to.
5. Compose the email subject and body.
6. Once you are finished, make sure to check the Is Active box.
7. Click Save.

Now that the email template is created, the next time you mark an appointment as missed, the system will ask you to confirm if the email should be triggered.