Client Has New Phone Number and Cannot Access Portal via 2FA

A client changed their phone number and now they cannot access their portal because of the 2-Step Authentication.

Ask your practice's account owner to do the following:

1. Open the client's portal.
2. Click the three dots icon on the top right corner and select Disable 2-Step Authentication.

Next, ask the client to do the following:

1. Log in to the portal and click My Account → Enable 2-Step Authentication.
2. The client should then be able to set up the 2-Step Authentication with their new number.