Available Setting: Keep Creating Invoices for Unpaid Plans

Does your practice wish to continue creating invoices for unpaid recurring payment plans?

• By default, PracticeQ will try to collect payment on an unpaid recurring payment plan three times.
• After the third time, if the payment cannot be collected, PracticeQ will cancel the payment plan.
• If your practice wishes to continue creating invoices and wants the plan to stay active beyond the first three attempts, our team can enable this setting on the backend!

If you request this setting, please keep the following in mind:

• For this setting to take effect, your practice must have a connected payment provider on your PracticeQ account, such as PracticeQ Payments.
• While this setting is enabled, PracticeQ will continue to attempt charges as long as the client has a card on file.
• While this setting is enabled, PracticeQ will continue to create invoices as long as the recurring payment plan is unpaid.

This setting is helpful if you wish to keep a client active despite non-payment. This setting gives you the power to manually terminate the client's relationship with your practice. It's ideal for when you do not wish to allow clients to leave your practice without first paying their balance.