The PracticeQ Support team uses Microsoft Teams for video calls. If you’re unfamiliar with Microsoft Teams, continue reading to learn more about how it works.
Do I have to install the Microsoft Teams application on my device?
No! You do not need to be a Teams user to join the meeting. You will click a link to join the meeting, and then you will have an option to join from your browser.
Which browser should I use?
Microsoft Teams supports most browsers as long as they are updated. However, the two best browsers for peak performance are Microsoft Edge and Chrome.
Where is my meeting ID?
Your meeting ID will be in the email invitation sent to you by the PracticeQ Support Team.
If you cannot find the ID, contact us at hello@intakeq.com.
Will I always need my meeting ID?
If you are joining the meeting from your personal Teams account, you will need your meeting ID to join.
No one can hear me in the meeting. What should I do?
You should see a microphone icon in your meeting toolbar. It will have a strikethrough if you are muted. Click it to unmute yourself.
How do I turn my camera on?
You should see a camera icon in your meeting toolbar. It will have a strikethrough if your camera is off. Click it to turn the camera on.
I want the Support Team member to see my screen. How can I show them?
Click the Share icon in your meeting toolbar. You can then choose to share your entire screen or a specific window.
My name is not showing correctly. Can I change it?
Yes! Click the People icon in your meeting toolbar. Hover over your name and choose More options. Select Edit display name.
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