Non-Payment of Subscription

Below is what to expect when your IntakeQ subscription payment does not clear.

• First Attempt: Our system will attempt to run your card on file or process your ACH payment.
  
  • If the payment does not clear, we will send an automatic email alerting you. 
  • The email will include a link that allows you to update your payment method if needed.
• Second Attempt: Three days after the first attempt, our system will try to process your payment again.
  
  • If the payment does not clear, we will send an automatic email alerting you.
  • The email will include a link that allows you to update your payment method if needed.
• Third Attempt: Three days after the second attempt, our system will try to process your payment again.
  
  • If the payment does not clear, we will send an automatic email alerting you. 
  • The email will include a link that allows you to update your payment method if needed.
• Fourth (Final) Attempt: Three days after the third attempt, our system will try to process your payment once more.
  
  • If the payment does not clear, we will send an automatic email informing you that your account has been closed. You will be unable to access it until payment is collected. See Note below.
  • The email will include a link that allows you to update your payment method if needed.

  Note: Your account data is only guaranteed to be stored in our system for 30 days after your account is closed. After this date, your data is subject to deletion.