Email Bounce Notifications

When a client does not receive a form email:

• The client's practitioner will receive a bounce notification IF:
  
  • The practitioner has Notify me every time a client submits a form selected in More → Settings → Notifications for their account.

• The account's Admin will receive a bounce notification IF:
  
  • The client's practitioner has Notify me every time a client submits a form selected in More → Settings → Notifications for their account, AND
  • The client's practitioner has NOT selected Disable Admin notifications coming from my account in More → Settings → Notifications for their account
• An assistant will receive a bounce notification IF:
  • They manage the client's practitioner, AND 
  • They are granted the Can send forms permission.

When a client does not receive an appointment confirmation email:

• The client's practitioner will always receive a bounce notification.
• An assistant will receive a bounce notification IF:
  • They have Notify me via email every time a client books an appointment online selected in More → Settings → Notifications for their account, AND
  • They manage the client's practitioner.

When a client does not receive an invoice:

• The client's practitioner will always receive a bounce notification.