Manage Client Portal Notifications

When using the secure client portal, you will receive app notifications and email notifications by default.

This article covers the notifications on the admin/practitioner side. Your clients will be able to manage their own notifications through the client portal.

Manage Your Notifications

1. From the home page, click the speech bubble icon.
2. Click the Settings button on the top right.
3. Select the Notifications tab to view your options:
   
   1. Messaging Notifications will show up when you have PracticeQ open in your browser.
   2. Email Notifications are sent once per client. This means that if a client sends you five messages in a row, you will receive only one email notification a few minutes after the first message is sent. If you have PracticeQ open and read the message right away, the notification will not be sent.
   3. Outgoing Messages sed when your staff members post a message to a client that you have access to. If the checkbox is unchecked, you will be notified when anyone (client or other staff members) posts messages that you have not viewed.
   4. Client List provides you the option to only see your clients on your messaging dashboard.

Clear Portal Notifications

• Sometimes portal notifications can get overwhelming and it can be tough to see new ones. 
• You can mark all your portal channels as Read in the Notifications tab of the portal settings.
• This will only apply to the logged in users portal notifications. It will not clear others even if switching accounts via the yellow bar.