Updating DNS Records

To add the new DNS records for your custom email sender to your domain, please follow the instructions below:

1. Go to your Email Sender settings (More > Settings > Email Sender). If there is no custom email sender set up, please add your sender name and email address and confirm the email sender by clicking the link in the confirmation email. The DNS records will then be displayed in a table at the bottom of the page.
2. In a separate tab, login to your domain host's website (e.g. Squarespace, Wix, GoDaddy, BlueHost, etc.) and navigate to the DNS section of your domain.
3. Both the DKIM and SPF are "TXT" type records and will need to be added under "Custom Records" if that option is available. You don't actually need to enter "DKIM" or "SPF" anywhere, these are not values but are informational only.
4. Click "Add Record" or your domain's equivalent.
5. Copy the data from IntakeQ from the “Key” column and paste that value into your domain host in the “Host", "Name” or “Key” field. If you hover over the "Key" text in IntakeQ, you will see that some providers require the full hostname, so take a note of that in case your host needs it.
6. Note: Some systems append your domain name at the end of the DKIM key, and this will often prevent us from being able to verify the address. You will want to remove this if possible.
7. Next, copy the data under the “Add this value” column and paste that into your domain host in the “Value”, "Data", or "Text" field and save the record.
8. Note: if an “SPF” record already exists in your domain's DNS records, instead of adding a new record, find the “SPF” value in your domain host and replace it with the value from IntakeQ (the "Value" for SPF records starts with "v=spf1").
9. Go back to IntakeQ and click the "Verify DNS" button to verify the new records. Once verified, the records will show a green "Verified" tag.
10. Once the DNS records show as "Verified", please send a form to a test client to ensure that the email sender is functioning correctly. Please reach out to us at hello@intakeq.com if you get an error message.

Common Domain Hosts