.png)
[BETA] What Will Change In PracticeQ With Engage Activation?
⚠️ This feature is currently in BETA and may not be available to all customers.
What Will Change in PracticeQ (PQ) with Engage Activation?
When Engage is activated, certain email and SMS communications previously managed within PracticeQ (PQ) will be handled directly through Engage instead. This streamlines your messaging strategy and centralizes patient communication within the Engage platform.
✅ What Will Be Managed by Engage?
Once Engage is turned on, the following templates will be hidden in PQ and managed in Engage:
Emails (Now managed by Engage)
- Scheduled Appointment
- Appointment Confirmation
- Appointment Reminder
- Missed Appointment
- Birthday
- Time to Book Again (labeled “Recall” in Engage)
SMS Templates (Now managed by Engage)
- Scheduled Appointment
- Time to Book Again (Recall)
These templates will no longer appear in PQ once Engage is activated.
📩 What Will Still Be Sent from PQ?
The following templates will remain active and managed in PracticeQ, even after Engage is activated:
Email Templates Still in PQ
- Appointment Declined
- Appointment Canceled (by Staff)
- Appointment Canceled (by Client)
- Package Confirmation
- Package Declined
- Package Expiring
- Package Session About to End
- Zoom Meeting Reminder
- Telehealth Appointment Reminder
- Google Meet Appointment Reminder
- Check-In
- Note: Check-In SMS messages will no longer be available in PQ
These templates will continue functioning as usual and can still be edited within PQ.
Need Help?
If you have questions about which templates are now managed in Engage or need help customizing your Engage communications, please contact our support team.