Manage Failed Recurring Payments

If you work with recurring payments, you will most likely experience failed payment attempts.  PracticeQ allows you to customize how you deal with failed charges.

1. Click Lists → Recurring Payments → Recurring Payments Settings.
2. Select the Failed Charges tab. 
3. Under What should happen when a recurring charge fails? choose between:
   1. Cancel plan
   2. Email invoice to client. 
4. When the email option is selected, PracticeQ will send an email to the client notifying them of the failed payment. 
5. The email will give them a chance to update their billing info by including a payable invoice.
6. If you would like this email to send more than once, click Enable Retry Strategy and set how often you would like this email to be sent to the client.
7. Click Customize the invoice email for failed charges if you wish to use your own wording.

Note: If all the attempts fail, the recurring payment plan will be automatically canceled.