ePrescribe: Deny Refills

You may deny a pharmacy refill request in ePrescribe by selecting the DENY button next to the request. A list of standard denial reasons will appear for you to choose from. Below are the options.

• Pharmacies can send electronic refill requests to providers. Approve or deny their requests within the ScriptSure application.
• Refill requests will appear in the Messages window.
• Permissions Alert: If you do not see the option to deny a refill, your current Role may lack the necessary permissions. Speak with your admin to adjust your access.

Note: Denial codes are sent to the pharmacy but not visible in ScriptSure.

Denial Description	Code
Patient unknown to the Provider	AA
Patient never under Provider care	AB
Patient no longer under Provider care	AC
Patient requested refill too soon	AD
Medication never prescribed for the patient	AE
Patient should contact Provider first	AF
Fill/Refill not appropriate	AG
Patient needs appointment	AM
Prescriber not associated with this practice/location	AN
Request already responded to by other means (e.g., phone/fax)	AP
Medication denied at patient request	BE
Patient had allergy to requested medication	CZ
Medication has been discontinued	DA