PracticeQ Payments - Issue a Refund for a Terminal Payment

PracticeQ Payments allows you to issue a full or partial refund for a payment made on the card terminal.

First, make sure that the device that ran the transaction is turned on, is connected to WiFi, and is on the POS app screen. This is necessary to issue the refund. A refund cannot be issued remotely back to a card present transaction.

1. Click the Point of Sale icon on your toolbar. It looks like a credit card.
2. Locate the invoice with the payment that you want to refund.
3. Click the gray refund link next to the payment.
4. Select to refund the full amount or a partial amount.
5. Refund partial amount by entering the amount.
6. Click the blue Refund button.