PracticeQ Payments: Why is My Application Pended?

After you apply for PracticeQ Payments, you may see that your application is pended. Here is a guide to managing your pended application.

About Pended Applications

The processing team will pend your application if they need more information from you; you will receive an email advising you that your application is pended from hello@intakeq.com.
Your pended application will expire in 90 days.
Upload documents or update your application under Booking Settings → Payments.
If you need to comment or answer a question about your application, you can do so by uploading your comment in a word/text document in the Payments tab.
Further updates from the team will come within 24 business hours. Please look at the topmost information for the latest update on your Application Status:

Possible Reasons for your Pended Application

Improper/incomplete ID upload
- Your application must include an upload of a valid, government-issued ID.
- The upload must be a clear, color photo of the ID - not a scan.
- The address on the ID must match the signor's home address.
Incomplete/invalid Address verification document
- The address verification document must have the signor's name listed. Acceptable documents include:
  - Articles of Incorporation or Organization
  - Annual filing from SOS or Certificate of Good Standing
  - Partnership Agreement
  - Business license/permit
  - Tax license
  - Most recent business tax return (filed)
  - Fictitious name filing
  - Schedule K-1
  - Assignment of Interest document (when an agency/lawyer filed on behalf of the owner(s) with the SOS
Medical license not included
Incomplete Bank verification document
- Your application will typically require either a voided check OR a bank letter:
  - If providing a voided check:
    - MUST include the DBA name or company name
    - CANNOT be a starter cheque, digital cheque, or have penned in company name/address.
    - MUST have "VOID" handwritten
    - MUST be a clear, color picture of the check - not a scan
  - If providing a bank letter:
    - MUST be on Official Bank letterhead.
    - MUST include the Bank Name and Branch Address.
    - MUST have Merchant Legal Name AND DBA Name.
    - MUST include the account number.
    - MUST include the routing number.
    - MUST include a signature and contact telephone number of an employee of the bank.
    - MUST include "this account is active and is in good standing with the bank".
    - MUST be dated and less than 90 days old.
Lack of Marketing materials
- Your application must include marketing materials to attest to the fact that you are a valid business
Experian credit frozen
- The processing team needs to do a soft check of your credit as part of the application process. If your Experian account is frozen, please ask for a temporary unfreeze.