PracticeQ Payments: Why is My Application Pended?

After you apply for PracticeQ Payments, you may see that your application is pended. Here is a guide to managing your pended application.

About Pended Applications

  • The processing team will pend your application if they need more information from you; you will receive an email advising you that your application is pended from hello@intakeq.com.
  • Your pended application will expire in 90 days.
  • Upload documents or update your application under Booking Settings → Payments. 
  • If you need to comment or answer a question about your application, you can do so by uploading your comment in a word/text document in the Payments tab.
  • Further updates from the team will come within 24 business hours. Please look at the topmost information for the latest update on your Application Status:

Possible Reasons for your Pended Application 

  • Improper/incomplete ID upload
    • Your application must include an upload of a valid, government-issued ID.
    • The upload must be a clear, color photo of the ID - not a scan.
    • The address on the ID must match the signor's home address.
  • Incomplete/invalid Address verification document
    • The address verification document must have the signor's name listed. Acceptable documents include:
      • Articles of Incorporation or Organization 
      • Annual filing from SOS or Certificate of Good Standing 
      • Partnership Agreement
      • Business license/permit 
      • Tax license 
      • Most recent business tax return (filed) 
      • Fictitious name filing 
      • Schedule K-1 
      • Assignment of Interest document (when an agency/lawyer filed on behalf of the owner(s) with the SOS
  • Medical license not included 
  • Incomplete Bank verification document
    • Your application will typically require either a voided check OR a bank letter:
      • If providing a voided check:
        • MUST include the DBA name or company name 
        • CANNOT be a starter cheque, digital cheque, or have penned in company name/address.  
        • MUST have "VOID" handwritten
        • MUST be a clear, color picture of the check - not a scan
      • If providing a bank letter:
        • MUST be on Official Bank letterhead. 
        • MUST include the Bank Name and Branch Address. 
        • MUST have Merchant Legal Name AND DBA Name. 
        • MUST include the account number. 
        • MUST include the routing number. 
        • MUST include a signature and contact telephone number of an employee of the bank. 
        • MUST include "this account is active and is in good standing with the bank". 
        • MUST be dated and less than 90 days old.
  • Lack of Marketing materials
    • Your application must include marketing materials to attest to the fact that you are a valid business
  • Experian credit frozen
    • The processing team needs to do a soft check of your credit as part of the application process. If your Experian account is frozen, please ask for a temporary unfreeze.