PracticeQ Payments: Error Codes

At times you try to process a payment on a credit/debit card and you receive an error from the processor. Here are some common errors and what they mean.

Pick Up Card, SF 

• This error denotes that either the card brand (Visa, MC, etc) noticed suspicious activity on the card and have locked it, or the cardholder has reported it stolen/noticed fraudulent activity and has locked it. 
• The cardholder needs to reach out to the card company to resolve. 

Pick Up Card - L

• The payment card has been reported lost.

Pick Up Card - S

• The payment card has been reported stolen.

Blocked, First Use

• This error is advising that the cardholder needs to activate the card with the card brand (Visa, MC, etc) before it can be used. They may have been issued a replacement card which has de-activated the previous one. 
• The cardholder needs to reach out to the card company to resolve.

Do Not Honor

• This is a generic failure response. Essentially, the bank declined the transaction but didn't give the processor any more information. It could have declined for any reason, but we are not able to see why. It could be due to any number of reasons, including insufficient funds. 
• There isn't a technical issue that is the cause, but due to this being a generic decline, we are not able to see the reason for the error.

Transaction Not Permitted By User

• The payment card cannot process the type of transaction attempted. This is common with HSA cards, such as when the HSA company does not allow recurring payments. 
• Ask the cardholder to contact the card issuer to allow the transaction.

Max Limit Error

• The payment card has been used too many times in a 24-hour period.
• Try the payment again the following day.

Decline Limit Error

• The decline-to-approval ratio for your PracticeQ Payments account is too high. Please reach out to hello@intakeq.com.

IMPORTANT:

• Until you determine the reason for the decline, please do not repeatedly attempt payment on the declined card. Doing so could lock it for 24 hours and inflate your decline-to-approval ratio.
• Instead, we would recommend reaching out to the cardholder to resolve and/or obtain a new method of payment.