PracticeQ Payments: Dispute Arbitration

When a cardholder appeals or rejects the documentation that you provide for a dispute, you enter a pre-arbitration stage.

• The pre-arbitration stage exists to allow you, the merchant, the opportunity to submit documentation a final time to their case. If you decide to submit documentation, this is considered arbitration. 
• With arbitration, the card brand itself makes the final decision after reviewing all documentation submitted by the cardholder/issuer and the merchant. 
• If you would like to continue with arbitration, please submit additional documentation to PracticeQ Support at hello@intakeq.com. You will know that a dispute has re-opened if you receive an email notification and the status updates to Pending. 
• The cost of losing a dispute in arbitration is substantial - a base fee of $500.00 is charged by the card company to support the investigation. There may be additional fees, as well as a financial audit, which could result in even more costs. 
• Arbitration can take up to 6 weeks to complete, during which you may need to supply rebuttals or review evidence in even greater detail to hope to obtain a win. The outcome of arbitration is not guaranteed. 
• In most cases, we do not recommend entering arbitration unless you have substantial new evidence and the value of the transaction significantly outweighs the fees for losing. 
• Arbitration is the absolute final decision. There is no further recourse once the process is completed.