ePrescribe: Pharmacy Change Requests

Is your office receiving numerous Rx Change Requests? ScriptSure explains the reason behind this.

  • When a pharmacy sends a change request, they are expected to include the related message ID from the original prescription.
  • Unfortunately, pharmacies (typically CVS) often fail to send this required information.
  • ScriptSure is unable to reject the incomplete change requests due to compliance rules.
  • Since the malfunction is due to pharmacy error and ScriptSure is functioning as it should, ScriptSure has decided to disable the ChangeRX service to reduce confusion. 

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