Read-Only Option FAQ

Need to pause client care or cancel PracticeQ? If you still need access to client information, PracticeQ offers a convenient Read-Only option.

PracticeQ only guarantees data storage for 30 days after an account is no longer active. Since there is a requirement to retain patient records for seven years in some industries, the Read-Only option is a cost-effective alternative to cancellation!

How much does the Read-Only option cost?

• The Read-Only charge is $10/month. 
• This charge covers the entire account; practitioners will not pay separately. 
• Enterprise accounts may have a higher rate due to database size.
• Your subscription price will reflect the Read-Only charge once your next billing cycle begins.

What actions are allowed/not allowed when my account is in Read-Only mode?

• Click here for a comprehensive list: About Read-Only Accounts

What will happen to my practice data if I cancel and I do not choose to transition to Read-Only status?

• After your account is cancelled, PracticeQ will store your data for 30 days. 
• After 30 days, your data will be subject to deletion.

Who will be able to log in when our account is in Read-Only mode?

• All users who had access to your PracticeQ account when the account transitioned to Read-Only will still be able to log in with their existing credentials.

Can I update permissions or remove users while my account is in Read-Only mode?

• No. The users, roles, and permissions cannot be changed. They will remain as they were at the time of the transition to Read-Only.

Can I export my PracticeQ data once my account is Read-Only?

• Yes! The export option will remain functional for all reports in your account.

If I have changed my account to Read-Only, can I return to active status in the future?

• Yes! Seasonal businesses often switch between Read-Only and active status throughout the year. PracticeQ is happy to accommodate your schedule.
• Reach out to PracticeQ Support (hello@intakeq.com) if you wish to re-activate your account.

What if I choose to cancel, then I want to activate Read-Only mode later?

• If more than 30 days have passed since your cancellation, your data will be subject to deletion. If your data has been deleted, you will need to create a new account with PracticeQ.