Team Messaging Notifications

Team Messaging allows you to communicate with your team in a compliant manner without leaving the PracticeQ interface.

Enable the Team Messaging Feature

1. Click More → Settings → Features.
2.  Scroll down to the Team Messaging section.
3. Click Enable Team Messaging.
4. Once the feature has been enabled, you will see a new icon on your menu.
   

   

Notifications

• Both in-app and email notifications are turned on by default.
• When a message is posted in a channel you belong to, you will see a popup notification inside PracticeQ, and later receive an email letting you know that there are unread messages on that channel. 
• The email is only sent if the message is still unread after a few minutes.
• You can disable team messaging notifications globally or on a per-channel basis. 

To change notification settings for all channels, do the following:

1. Click the Team Messaging icon from the top menu bar.
2. Click the Settings button.
3. In the Team Messaging Settings box, check to disable notification popups and notification emails.
4. Click Save.

To change notification settings for a single channel, do the following:

1. Click the Team Messaging icon from the top menu bar.
2. Select the channel from the Groups tab on the left.
3. Click the three dots icon on the top right.
4. Select Notifications.
5. In the Channel Notification Preferences window, enable/disable Notification Popups and Notification Emails.
6. Click Save.

Additional Notification

1. Click More → Settings → Notifications.
2. Scroll down to Staff Comment Notifications.
3. Check whether or not you wish to be notified when staff members leave comments on clients.