Team Messaging: Create Channels

Before you can exchange messages with your team, you must create channels. There are two different types of channels. 

• Direct channels are used to exchange direct messages between two team members. Only the two team members in a direct channel have access to the messages exchanged in that channel.
• Group channels contain two or more people. Team members can be added or removed at any time by anyone who has permission to edit group channels.

Create a Channel  

1. Click the Team Messaging icon from the top menu bar.

   

2. On the top left, you will see a GROUPS heading and a DIRECT MESSAGES heading.
3. Click the plus sign icon to the right of a heading to create a new channel.
4. When you create a Group channel, you will enter a Group Name and check off users to include in the group.
5. When done, click Create Group.
   
6. When you create a Direct channel, you will select the staff member you wish to contact from a dropdown menu.
7. The channel will open immediately so you can enter your first message.