Heidi AI Scribe - FAQ's

Can Heidi realistically capture the transcript with a mask on?

• PracticeQ and Heidi both use the microphone from your device, so yes — it can capture through a mask.

If I have additional questions or need more training, where should I go?

• We have Support documentation in our Knowledge Base, and you can reach out to our support team anytime. Heidi also has an extensive knowledge base.

What if I don't want to mention something in a session, but I want Heidi to incorporate it in a note?

• You can use the "Context" field in Heidi to add relevant context and information. Learn more here: https://www.heidihealth.com/support/en/articles/8974419-what-is-context

Does this overwrite pinned answers from say an intake note that prefills the providers note template?

• No, we build it so that Heidi will not overwrite pinned or mapped questions so as to maintain the integrity of that data.

How do we initiate a Heidi session in PracticeQ?

• Open the client’s chart, click the Heidi button in the top right, and follow the prompts to start the session.

What happens if we forget to click “end session”?

• Heidi will continue recording if you navigate around the PracticeQ app. If you close the app it will stop recording. It’s best practice to end the session manually.

Are there any limitations to using Heidi with my PracticeQ Notes?

• Pinned notes allow information from intake forms and chart notes to carry-over into subsequent notes. Heidi won't overwrite values in your pinned questions. Feel free to learn more here: https://support.intakeq.com/article/170-pinned-notes

Can Heidi identify different speakers in a session?

• Yes, Heidi can differentiate between people in a session and assigns dialogue accordingly.

Can Heidi refer to past notes to report on progress or other changes in patient presentation?

• Great question! While there currently isn't a way to reference a patient's past sessions automatically, you can use the Context tab to reference relevant information from past sessions. Please read this article for specific guidance: https://www.heidihealth.com/support/en/articles/8974419-what-is-context

How long are the Heidi notes stored and can it be exported?

• Heidi documents are stored securely within the system, and can be exported into your EHR or downloaded as needed.

What if a session has background noise?

• Heidi can filter out most background noise, but it’s best to be in a relatively quiet space for optimal accuracy.lin

What happens if the client speaks in a different language?

• Heidi has a "multi-lingual" setting to enable conversations to jump between languages..

Can we edit Heidi’s output before finalizing the note?

• Absolutely. You can edit, add, or remove content before saving the note.

Can we use Heidi during telehealth sessions?

• Yes, Heidi works in both in-person and virtual sessions.

Does Heidi with PracticeQ work offline?

• No, Heidi with PracticeQ requires an internet connection to function properly.

Will Heidi evolve as we use it more?

• Yes, Heidi learns from patterns and will improve the more you use it with your custom templates.

How do we give feedback on Heidi?

• You can submit feedback directly through your PracticeQ account or email our support team.

Are Heidi’s outputs HIPAA-compliant?

• Yes, Heidi is fully HIPAA-compliant and secure.

What is the additional cost to integrate Heidi in PracticeQ?

• After the free 30 day trial, integration between Heidi and PQ requires a subscription to Heidi's "Together" tier which is $1200 per practitioner for the year.

For additional help or personalized support, please reach out to your support team at hello@practiceq.com.