SMS Appointment Reminders

PracticeQ's booking system allows you to send appointment reminders via text message.

1. Click Bookings → Booking Settings.
2. Select the Settings tab.
3. Under the Appointment Reminder heading, select the following:
   
   1. How many days before the appointment to send the SMS reminder, and what time
   2. If you would like an additional same-day reminder, and at what time
   3. In the Reminder Type dropdown menu, select Text Message (SMS)
   4. Check the box labeled Enable attendance confirmation, if desired. Learn more about this feature here: Enable Attendance Confirmation for Appointment Reminders.
   5. In the Reminder Message text box, you will see the default SMS reminder. Type in the box to customize the message if you wish. Click the placeholders link to add information about the client, the appointment, and your practice.
   6. Under the Test Reminder: heading, you have the option to send yourself a test message. Enter your number and click Send Test SMS.
4. Click Save.

Custom Reminder Message per Service

• Customize the SMS reminder message for specific services by clicking on the link Customize the reminder message for individual services. 

• The window that opens will allow you to customize the reminder message for services that require something special, as seen in the example below.

Client SMS Replies

• PracticeQ will monitor automated appointment reminders and scheduled SMS messages for four days. If the client responds, the events log will update in their profile with their message. 
• To view the reply, open the client's profile and click More → Events to open the Events tab. There will be an entry labeled Client replied to SMS reminder. Click Details to view the message.

• Enable a setting to be notified when a client replies to one of these SMS messages; go to More → Settings → Notifications.