Appointment Reminders

When you use PracticeQ for appointment management, you can set up appointment reminders for your clients. 

Get Started

1. Click Bookings → Booking Settings.
2. Select the Settings tab.
3. Scroll down to the Appointment Reminder section.

Set up the Reminders

1. Select when the first reminder should be sent to the client.
2. If desired, enable the additional same-day reminder.
IMPORTANT: PracticeQ will only send same-day reminders for early morning appointments (7:00AM or earlier) 1 hour in advance. 
Example: 
• Your same-day appointment reminder is set to go out 3 hours before the appointment.
• The appointment time is 6:00AM.
• The reminder will send at 5:00AM, not at 3:00AM.
3. Choose the Reminder Type. Options are SMS, Email and Voice.
4. For SMS and Voice, type the reminder message. Make sure to include the [AppointmentTime] placeholder.
5. If you wish to customize the contents of the email reminder, read the Automated Emails article.

If you wish, you may allow your patients to choose which reminder method they prefer, including the ability to opt out. If you allow your clients to choose the preferred method, they will see an appointment reminder field when booking an appointment:

• If you choose only one method for reminders, such as SMS, your patients will still have the option to opt out when booking the appointment.
• For appointments that you create manually in your PracticeQ Calendar, you will see a Reminder field. You can use this to set the reminder option on a per-appointment basis.