Heidi AI Scribe - FAQ

Can Heidi realistically capture the transcript with a mask on?

• PracticeQ and Heidi both use the microphone from your device, so yes — it can capture through a mask.

If I have additional questions or need more training, where should I go?

• We offer Support documentation in our PracticeQ knowledge base, and you can reach out to our support team anytime. (hello@intakeq.com)
• Heidi also has an extensive knowledge base.

What if I don't want to mention something in a session, but I want Heidi to incorporate it in a note?

• Use the Context field in Heidi to add relevant context and information. Learn more here: https://www.heidihealth.com/support/en/articles/8974419-what-is-context

Does this overwrite pinned answers from other notes that prefill the provider's note template?

• No, the integration was built so that Heidi will not overwrite pinned or mapped questions. This maintains the integrity of that data.

How do we initiate a Heidi session in PracticeQ?

• Open the client’s chart.
• Click the plus sign icon in the client timeline and select Create New Note.
• Click the Heidi button in the top right, and follow the prompts to start the session.

What happens if we forget to click “end session”?

• Heidi will continue recording if you navigate around the PracticeQ app. 
• If you close the app, it will stop recording. 
• It’s best practice to end the session manually.

Are there any limitations to using Heidi with my PracticeQ Notes?

• Pinned notes allow information from intake forms and chart notes to carry-over into subsequent notes. Heidi will not overwrite values in your pinned questions. Feel free to learn more here: https://support.intakeq.com/article/170-pinned-notes

Can Heidi identify different speakers in a session?

• Yes, Heidi can differentiate between people in a session and assigns dialogue accordingly.

Can Heidi refer to past notes to report on progress or other changes in patient presentation?

• While there currently isn't a way to reference a patient's past sessions automatically, you can use the Context tab to reference relevant information from past sessions. 
• Please read this article for specific guidance: https://www.heidihealth.com/support/en/articles/8974419-what-is-context

How long are the Heidi notes stored and can they be exported?

• Heidi documents are stored securely within the system, and can be exported into your EHR or downloaded as needed.

What if a session has background noise?

• Heidi can filter out most background noise, but it’s best to transcribe in a relatively quiet space for optimal accuracy.

What happens if the client speaks in a different language?

• Heidi has a "multi-lingual" setting to enable conversations to jump between languages..

Can we edit Heidi’s output before finalizing the note?

• Absolutely. You can edit, add, or remove content before saving the note.

Can we use Heidi during telehealth sessions?

• Yes, Heidi works in both in-person and virtual sessions.

Does Heidi work with PracticeQ offline?

• No, Heidi with PracticeQ requires an internet connection to function properly.

Will Heidi evolve as we use it more?

• Yes, Heidi learns from patterns and will improve each time you use it with your custom templates.

How do we give feedback on Heidi?

• You can submit feedback directly through your PracticeQ account or email our support team (hello@intakeq.com).

Are Heidi’s outputs HIPAA-compliant?

• Yes, Heidi is fully HIPAA-compliant and secure.

What is the additional cost to integrate Heidi in PracticeQ?

• After the free 30 day trial, integration between Heidi and PracticeQ requires a subscription to Heidi's Practice tier, which is $180/month per practitioner.

For additional help or personalized support, please reach out to your support team at hello@practiceq.com.