Engage - Customize Your Google Auto-Response Templates

Engage provides templated responses that will deploy to clients who rate your practice on Google. Customize your 1-5 star responses to add a personal touch!

Turn on the Auto-Response Setting

1. Click Engage from your PracticeQ toolbar.
2. Select Review Management from the Engage toolbar.
3. Select the Settings tab.
4. Toggle on the setting labeled Auto Respond Google Review.

Enter Your Custom Responses

1. Click Templates from the Engage toolbar.
2. Select the Review Management tab.
3. Select Google Response Templates from the menu on the left.
4. Engage provides three default responses to good reviews (4/5 stars)
   1. Edit Good ratings #1, #2 and #3, if desired.
   2. Enter additional responses (Good rating #4 and Good rating #5) if desired.
   3. Click SAVE.
   4. Google will send the responses at random so that clients will not receive consecutive identical responses. 
5. Engage provides three default responses to bad reviews (1/2/3 stars):
   1. Edit Bad ratings #1, #2 and #3, if desired.
   2. Enter additional responses (Bad rating #4 and Bad rating #5) if desired.
   3. Click SAVE.
6. Google will send the responses at random so that clients will not receive consecutive identical responses.

For more about Engage and how you can add it to your PracticeQ account, click here.