Engage - We Received an Email from Twilio - Why Can't We Access Engage Yet?
Not sure why you cannot yet access Engage? Don't worry - your practice is simply in the early stages of the phone number provisioning process.
Twilio is a company that reviews your number and business information, then clears it for SMS and MMS messaging service.
At the very beginning of your Engage integration process, Twilio receives your practice information and starts to work on approving you for 10DLC registration.
Twilio will send you an email once they receive your information, but the approval process may take up to 10 business days.
Once your 10DLC approval is complete, app@intakeq.com will send a second email to let you know. At that point, you will be able to access Engage from your PracticeQ toolbar:
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