Engage - Confirmations and Reminders for Multiple Same-Day Appointments

Engage manages confirmation requests and appointment reminders for multiple appointments on the same day, whether for one client or clients in the same family.

If you do not wish for Engage to combine reminders for same-day appointments, click here to learn more about the Stacked Reminders setting.

Family Appointments: 

• If multiple family members have appointments on the same day, Engage combines their confirmation requests and reminders into one text and one email if they share the same contact information. 
• You can modify the templates for these messages in Templates → Appointments → Family Text/Email.

• Patients will click a link and check boxes to confirm each appointment.

  

Single Patient, Multiple Appointments: 

• If one patient has multiple appointments in a day, only one confirmation request is sent for both appointments, and a "C" response confirms both. 
• If the appointments are more than six hours apart, separate reminders are sent an hour before each; otherwise, one reminder is sent before the first appointment.

For more about Engage and how you can add it to your PracticeQ account, click here.