ePrescribe: "No Session Token" Message

The following article applies to the usage of intakeQ / ScriptSure in various browsers where you might get a "No Session Token" message.

ScriptSure is fully compliant and compatible with these browsers but as a default, some browsers have a setting that must be disabled in order for practiceQ and Scriptsure to communicate properly.

To disable this setting, follow the below instructions.

Steps to Resolve the "No Session Token" Message

Please follow these steps to DISABLE the prevent cross-site tracking setting in Safari:

  • Safari on Laptop or PC
    • Open Safari on the PC or device and click the Safari Icon in header
    • Go to Settings
    • Go to Privacy Tab
    • Uncheck the following setting:
    • Close the browser
    • Logout of practiceQ and then log back in and try to ePrescribe
  • For Safari in an iPad
    • So to iPad Settings > Safari > Privacy > Uncheck the checkbox for "Prevent Cross Site Scripting"
  • Chrome on Mac
    • Under "Privacy and Security", go to "Cookies and other site data" and make sure "Block Third Party Cookies" or "Block all cookies" is NOT selected.
  • Chrome on iPads
    • Go to Chrome settings and DISABLE the following setting.

Still need help? Contact Us Contact Us