ePrescribe: "No Session Token" Message

The following article applies to the usage of PracticeQ / ScriptSure in various browsers where you might get a "No Session Token" message.

ScriptSure is fully compliant and compatible with these browsers but as a default, some browsers have a setting that must be disabled in order for PracticeQ and Scriptsure to communicate properly.

To disable this setting, follow the below instructions.

Steps to Resolve the "No Session Token" Message

Please follow these steps to DISABLE the prevent cross-site tracking setting in Safari:

• Safari on Laptop or PC
  • Open Safari on the PC or device and click the Safari Icon in header
  • Go to Settings
  • Go to Privacy Tab
  • Uncheck the following setting:
  • Close the browser
  • Logout of PracticeQ and then log back in and try to ePrescribe
• For Safari in an iPad
  • So to iPad Settings > Safari > Privacy > Uncheck the checkbox for "Prevent Cross Site Scripting"
    • 
• Chrome on Desktop
  
  • Under "Privacy and Security", go to "Cookies and other site data" and make sure "Block Third Party Cookies" or "Block all cookies" is NOT selected.
• • 
• Chrome on iPads
  • Go to Chrome settings and ENABLE the "Allow Cross-Website Tracking" setting.
    

  

• Please make sure the "Fraudulent Website Warning" setting is also DISABLED




For Safari on iPhones: 

If are prescribing on a mobile device and using Safari, you will need to enable pop-us, allow cross-site tracking and allow cookies be sure the fraud check is turned OFF. 

1. Go to Settings on the phone or tablet
2. Scroll to Safari and click on it
3. Scroll to Prevent Cross-Site Tracking and turn it off (slide left)
4. Scroll to Block Pop-Ups setting and turn it off (slide left)
5. Scroll to Block All Cookies and turn it off (slide left)
6. Scroll to Fraudulent Website Warning and turn it off (slide left)
7. Log out ScriptSure and then log back in and try to ERX again. (it is also best practice to CLOSE any open Safari pages as well).


Your settings should look like this when done.



Please see the screen shots below to show you the settings on an iPhone that must be disabled (circled in red):