ePrescribe: "No Session Token" Message
If you use ePrescriptions through Scripture, you may receive a "No Session Token" message at times. Here are are the Chrome and Safari settings to check on your devices.
ScriptSure is fully compliant and compatible with Chrome and Safari as a default, but some browsers have settings that must be disabled in order for PracticeQ and ScriptSure to communicate properly. Follow the instructions below for your device/browser.
Safari on Desktop
- Open Safari on the PC or device and click the Safari menu in the header.
- Click Settings...
- Select the Privacy tab.
- Uncheck the box labeled Prevent cross-site tracking.
- Close the browser.
- Log out of PracticeQ and then log back in. Access ePrescribe.
Safari on iPad
- On your iPad, click iPad Settings → Safari → Privacy.
- Uncheck the box labeled Prevent Cross Site Scripting.
Chrome on Desktop
- Open Chrome on your desktop and click the Chrome menu in header.
- Click Settings...
- Click Privacy and Security.
- Click Third-party cookies.
- Make sure that Block third-party cookies and/or Block all cookies are NOT selected.
Chrome on iPad
- Go to Settings on the iPad.
- Click Chrome.
- Enable the Allow Cross-Website Tracking setting.
- Disable the Fraudulent Website Warning setting.
Safari on iPhone
- Go to Settings on the iPhone.
- Click Safari.
- Scroll to Prevent Cross-Site Tracking and turn it off (slide left)
- Scroll to Block Pop-Ups setting and turn it off (slide left)
- Scroll to Block All Cookies and turn it off (slide left)
- Scroll to Fraudulent Website Warning and turn it off (slide left)
- Log out of ScriptSure and then log back in to try to ePrescribe again. Note: It is also best practice to close any open Safari pages as well.
Your settings should look like this when done. The settings that must be disabled are circled in red.