ePrescribe: FAQ

Here are the answers to your most common ePrescribe questions.

Besides hello@intakeq.com, what are my other ScriptSure Resources?

• If you have an ePrescribe question over the weekend, feel free to reach out to ScriptSure support at support@dawsystems.com.
• ScriptSure also offers a library of video resources; see it here.

How do I get approved to prescribe controlled substances?

• First, follow the steps here: ePrescribe: Get Approved for EPCS.
• Once you are approved by a supporting user, read this article to start prescribing: ePrescribe: Prescribe Controlled Substances.

What is the difference between a Supervisor and a Collaborating MD? 

• A Collaborating MD approves prescriptions queued by a user who cannot prescribe on their own.
• A Supervisor puts their name on prescriptions on behalf of practitioners. This is often required when a practitioner prescribes controlled substances.

How do I add a Collaborating MD to ePrescribe?

• Follow the steps in this article: ePrescribe: Add a Collaborating MD.

How do I add a Supervisor to ePrescribe?

• Follow the steps in this article: ePrescribe: Invite Supporting Users and Supervisors.

I have been added to ePrescribe but I can't register because I have not been prompted to sign the EULA.

• When you open a client profile in PracticeQ, select the Prescriptions tab, and click Manage Prescriptions, you should be prompted to sign the EULA.
• If this does not happen, go to app.scriptsure.com and sign in with your ePrescribe credentials. You should then see the EULA.

How do I add another location to ePrescribe?

• Follow the steps in this article: ePrescribe: Add Practices & Multiple DEAs.

Can I have multiple DEAs within ePrescribe?

• Yes, you can! Follow the steps here: ePrescribe: Add Practices & Multiple DEAs.

How do I sign up for ePrescribe as an admin who will not be prescribing?

• You will have two options when you enable ePrescribe: sign up as a Prescriber, or sign up as an Admin.

Note: When you sign up as an Admin, you must have a practitioner signed up in PracticeQ. Have their NPI, license number and DEA number (if applicable) available.

Why do I see duplicate occurrences of the same prescription?

• ePrescribe will create a separate line every time a medication is prescribed, even if it is a medication that has been prescribed to the client before.
• If you do not want to see duplicate medications in the list, change the statuses of the prescriptions to remove them from your chosen view.
• Read about available view options here: ePrescribe: Prescription View Options.

My PMDP is not working/I'm receiving an error that the report is not eligible.

• It's possible that your practice did not receive credentials from Bamboo Health or your practice credentials changed.
• You may need to change the vendor entered with Bamboo Health. For more information, read ePrescribe: Set Up PDMP Reporting.
• Reach out to hello@intakeq.com; our team will work with Bamboo Health for a resolution.

I'm not receiving messages/requests from pharmacists in ePrescribe.

• Reach out to hello@intakeq.com; our team will work ScriptSure to enable pharmacy messages for your practice.

Not seeing your question? Reach out to hello@intakeq.com or check out our ePrescribe article library here: ePrescribe resources.