ID.me On a New or Disconnected Phone

If you have a new cell phone or your cell number was disconnected from your ID.me account, follow the steps below to add or re-associate your cell phone to your ID.me account. 

• This is a manual step, even if you transfer data and apps to your new phone.
• Why? Because ID.me recognizes individual devices, so your old phone's info will not automatically transfer.
• Keeping your ID.me account up-to-date ensures a smooth and secure experience.

Update your ID.me with your new cell phone 

1. Go to https://www.id.me/
2. Click My Account, Sign in, or your name on the top right.
3. Enter your ID.me username and password and sign in.
4. If you have your old phone, complete your login with the Authenticator app on the old phone and skip to step 6. 
5. If you do not have your old phone, when the window below opens, click the update your settings here link  and confirm your email address. Follow the steps presented to get into your ID.me account. Then continue to Step 5.
6. Once logged in to your account, select the Sign In and Security tab at the top of the screen.
7. Click Set Up in the Push Notification section if you haven’t already set this up (or select whichever method you prefer).  If you prefer Code Generator, click Add in that area. Your account will look similar to this:
8. Select Text Message. This is a method to get the authenticator app on your phone, this is not saying you are selecting text message as an approval method.  

9. Enter your cell number and click Continue. You will get a text message with a link to download the Push Notification (ID.me authenticator app). You will then see a notice to check your phone texts for a link to download the app to your phone.

10. On your phone, check your text messages for a text like the following. Click the longer link in the text message.

11. Your phone will then take you through the steps to download the app through the App Store. After the app has been installed on your phone, you can open the app and then click Yes to approve this Sign In on your ID.me account. This completes the setup.

 12. Return to your ID.me account. You will now see your device and today’s date in the Push Notification section.

Note:  Remove your old authentication device if you still see it under TEXT MESSAGE, Push Notification, or Code Generator.  If old phones are not removed, you will be asked every time you use ID.me WHICH phone you want to use.    

13. Close the ID.me window and try to prescribe again. To test your ID.me access, try to log back in to your ID.me account.