ePrescribe: Dening Pharmacy Refills
Pharmacies are able to send electronic refill requests to providers and users can approve or deny those requests. Any refills will come into the ScriptSure application and be presented in the Messages window.
Deny Refills
You can always Deny a pharmacy refill request. By clicking DENY next to the refill request, you will be able to then select a denial from a list of denial reasons.
Permissions Alert: It is possible you may not have permissions to perform this function. If an administrator has restricted this, you will need to consult with the admin to change your Role to one that allows this function.
The denial reasons available to you are shown below. There is a corresponding denial code that is sent and that the pharmacist will see, but it is not shown in ScriptSure:
| REFILL REQUEST DENIAL DESCRIPTION | REFILL REQUEST DENIAL CODE |
| Patient unknown to the Provider | AA |
| Patient never under Provider care | AB |
| Patient no longer under Provider care | AC |
| Patient has requested refill too soon | AD |
| Medication never prescribed for the patient | AE |
| Patient should contact Provider first | AF |
| Fill/Refill not appropriate | AG |
| Patient needs appointment | AM |
| Prescriber not associated with this practice or location | AN |
| Request already responded to by other means ( e.g. phone/fax) | AP |
| Medication denied at patient request | BE |
| Patient had allergy to requested medication | CZ |
| Medication has been discontinued | DA |