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ePrescribe: Enabling and Viewing Pharmacy Messages
You can sign up for pharmacy messages through the practiceQ ePrescribe integration which includes:
- Refill requests
- Change Requests
- New Prescriptions
- Prescription errors
Note: if you have had this enabled through a previous eRx software, you will get an error that it's already connected to an SPI. If this happens, contact Scriptsure by sending them a email at support@dawsystems.com and letting them know you would like initiate a transfer so you can get pharmacy messages though practiceQ.
Enabling Pharmacy Messages
You can reach out to us to enable these or to enable these yourself, the admin can follow the following steps:
- Go to the ePrescribe settings
- Click the "Open Prescription App" button
- Click your name in the top right
- Click "Manage User List"
- Find the prescriber you want to enable this for and click the "Edit" button on the far right (May have to scroll or zoom out to see it)
- Click the 8th circle "Service Level"
- Click the "Show Advanced Messages" button
- Click the checkboxes next to "Refill Prescription" and "Change Prescription"
- Click "Register All Practices" in the lower right.
- If you get a "Success" message, then you have been registered
- See the below entry about the 5 prescription minimum rule
Important: Once you are registered, there is a rule that you must send 5 scripts for any patient to the pharmacy for them to recognize you as available to communicate electronically.
Note: if you have had this enabled through a previous eRx software, you will get an error that it's already connected to an SPI. If this happens, contact Scriptsure by sending them a email at support@dawsystems.com and letting them know you would like initiate a transfer so you can get pharmacy messages though practiceQ.
Pharmacies Not Sending REFILLS: The 5 Prescription Minimum Rule
A pharmacy will not be able to send refills to a practitioner or see that the practitioner is “refill enabled” until the practitioner sends their 5th NEW prescriptions for any patient (these can be controlled or non-controlled medications).
Once the prescriber sends their 5 NEW prescription messages from a practice, they will then be “refill enabled” on the network and pharmacies will be able to send refills to the provider practice.
Please note that once the prescriber does send their 5th NEWRX to become “refill enabled” that it may take a few weeks for all pharmacies to take the most recent directory download that reflects this prescriber as being enabled to receive electronic Refill Requests.
ScriptSure will show the refills service level as ON, but if the 5 prescription minimum is not met, the refills will not route to the provider.
Viewing Messages in practiceQ
You can view the messages for a client for the "Prescriptions" tab > "Messages" button.
Notifications
To enable message notifications, go to your ePrescribe settings and scroll to the bottom of the page to enable notifications.
